標題: | 台灣地區半導體產業推行品質管理之實證研究 The Empirical Study of Implementing Quality Management in Semiconductor Industry in Taiwan |
作者: | 楊智安 Chih-An Yang 蘇朝墩 Chao -Ton Su 工業工程與管理學系 |
關鍵字: | 全面品質管理;品質管理實務;Total Quality Management;Quality Management Practice |
公開日期: | 1999 |
摘要: | 半導體產業不僅是目前發展台灣重要的經濟命脈,也是少數能讓台灣立足國際,邁向二十一世紀的重要產業,如何在激烈的國際環境中保持優勢,品質的良寙扮演一項重要的角色。本研究以問卷調查的方式在品質管理實務(QMP)和全面品質管理(TQM)兩大品質活動上,來探究國內半導體產業在品質方面執行之概況。研究結果發現,品質管理實務(QMP)和全面品質管理(TQM)兩者成顯著的正相關,並且推行TQM之廠商,獲得品質獎之機率相對的增加。另外,各半導體廠商較少引進最新之品質專業知識,且推行品管技術的教育訓練(如實驗設計、田口方法及迴歸分析等)之要求不是很徹底。在供應商管理方面,對於實施單一供應商的政策還不是很普遍,造成無法提升進料品質和與供應商維持良好的合作關係。本研究亦發現廠商們不常使用品質數據評估員工的績效程度,如何針對上述的缺失作改善,更需高階主管階層對品質實務的鼎力支持,如此才能增加產業優勢,提升競爭能力。 Semiconductor industry is not only an important economic lifeline to further develop Taiwan at the present time, it is also one of the key industries that Taiwan has a foothold in the world as it thrusts itself into the 21st century. How to maintain that leadership position in the fiercely competitive international arena? Of course, product quality plays a critical role in such an endeavor. Questionnaires were used in this study to survey two important quality implementation activities of semiconductor industry in Taiwan, i.e. Quality Management Practices (QMP) and Total Quality Management (TQM), so as to have an understanding of its current status. The result shows that there is a significant positive correlation between QMP and TQM. Manufacturers that launched TQM do have a higher chance of winning the quality prizes. Besides, most semiconductor manufacturers seldom bring in the latest quality technology on their own and even fail to thoroughly implement their training programs related to quality management techniques such as Design of Experience, Taguchi Method and Regression Analysis. In the area of supplier management, single supplier policy has not generally been adopted in semiconductor industry in Taiwan. This results in poor quality of incoming material as well as poor working relationship with suppliers. This study also finds that the manufacturers do not usually adopt quality data to appraise the performance of their employees. In order to correct the above-mentioned deficiencies, top management must pay more attention to quality practices. In doing so, the semiconductor industry in Taiwan can then sustain their edge and thus empower their competitiveness. 中文摘要……………………………………………………………………………….i 英文摘要………………………………………………………………………………ii 誌謝...…………………………………………………………………………………iii 目錄…………………………………………………………………………………...iv 圖目錄………………………………………………………………………………. .vi 表目錄………………………………………………………………………………..vii 第一章 緒論…………………………………………………………………………1 第一節 研究背景………..……………………………………………………..1 第二節 研究動機………………………………………………………………2 第三節 研究目的………………………………………………………………2 第四節 研究範圍及限制………………………………………………………3 第五節 研究架構………..……………………………………………………..5 第二章 文獻探討……………………………………………………………………6 第一節 品質管制之概念與演進………………………………………………6 第二節 品質管理實務…………………………………………………………8 第三節 全面品質管理………………………………………………………..10 第三章 研究方法…………………………………………………………………..16 第一節 信度及效度分析……………………………………………………..16 第二節 Friedman等級變方分析法…………………………………………..18 第三節 皮爾森相關分析……………………………………………………..20 第四節 ψ相關分析…………………………………………………………..21 第五節 典型相關分析………………………………………………………..21 第六節 T檢定相關分析……………………………………………………...23 第七節 問卷設計……………………………………………………………..23 第八節 研究分析流程………………………………………………………..24 第四章 研究結果…………………………………………………………………..26 第一節 問卷基本資料及可靠性分析………………………………………..26 第二節 廠商在各品質實務上之差異程度…………………………………..29 第三節 品質績效分析………………………………………………………..37 第四節 推行TQM和獲得品質獎之相關分析………………………………39 第五節 品質管理實務和全面品質管理之相關分析………………………..40 第六節 推行TQM之廠商在品質實務之重點……………………………...43 第七節 獲品質獎之廠商在品質實務之重點………………………………..46 第八節 研究小結……………………………………………………………..48 第五章 結論與建議………………………………………………………………..51 第一節 結論…………………………………………………………………..51 第二節 建議…………………………………………………………………..52 參考文獻……………………………………………………………………………..54 附錄 問卷調查說明………………………………………………………………..57 |
URI: | http://140.113.39.130/cdrfb3/record/nctu/#NT880031022 http://hdl.handle.net/11536/65178 |
顯示於類別: | 畢業論文 |