運用動態工作流程技術於零售銀行業之櫃員作業整合系統

Abstract

現行零售銀行分行系統架構多為分散式架構。原有的系統受限於舊平台作業系統，使分行系統不易支援新型態的銀行業務，與他系統或週邊設備的連接也有其困難度 本研究之方法以使用動態工作流程為基礎並配合物件導向分析方法規劃一套具高度彈性的系統架構。此架構可以隨時配合需要，新增或修改交易流程，使得業務項目更具彈性，競爭力因此大幅提昇。 本研究的成果提供統一的流程控制模組，幫助使用者實作具有彈性的交易操作流程，並能有效縮短系統開發時程，降低系統開發及維護時期之平均錯誤率，並提高伺服器的可用率及交易系統之穩定性。對業者而言使得業務項目更具彈性，競爭力因此大幅提昇。透過本研究的成果，望能符合新一代銀行所需面對的快速競爭壓力。

Currently, retail banks’ branch offices mostly have a distributed IT system architecture. The legacy systems are subject to the limitations of old operating systems, making it difficult for branch banks to support new banking services. Likewise, connectivity with other systems or peripheral equipment also poses some degree of difficulty. The methodology of this research is based on a dynamic workflow process. This methodology is complemented by an object-oriented analytical scheme, so a highly flexible system architecture can be created, allowing new transaction processes to be added, or existing ones modified, as needs require on a real-time basis. This makes banking services more flexible and significantly more competitive in terms of achieving customer satisfaction. The results of this research are aimed at providing a unified process control module, helping users implement flexible transaction processes, shortening system development time, lowering the average error rate during the system development and maintenance period, and lastly, increasing server use and transaction system stability. To the banking industry, this means banking services with greater flexibility and significantly increased competitiveness. By applying the results of this research, it is hoped that the competitive pressure faced by the new generation of banks can be effectively eased