知識管理與核心能力之關係探討 -安侯建業確認性服務個案研究

Abstract

企業組織漸漸意識到核心能力是構成策略成功的主要關鍵因素。 學者們也聲稱核心能力與組織機構特有的技術能夠有效的開發與發揮競爭優勢。 此核心能力之所以被受到重視主要因為是它也具有貢獻顧客受惠之價值，也因此核心能力為公司帶來可觀的收益和成本效益。而另一方面，近期來越來越多的企業管理者與學者針對核心能力與知識管理之間的結合而做更深入的探討。例如, 知識管理牽連到如何發覺、確認、和開發組織機構與個人之核心能力。故本研究的主旨以知識管理與核心能力之關係來做深入的研究與探討。另外，本論文主要針對台灣安侯建業會計師事務所作為實際的個案研究。

More and more business and academic communities have paid enormous attention and interest to the concept of core competence as a key to successful strategy development. A core competence is a source for developing and exploiting competitive advantages [1], in that it is competitively unique. A core competence delivers fundamental customer benefits and provides cost-effective solutions for organizations, thus makes contributions to value and/or cost. Hence, developing core competences has become imperative to organizations. In the meanwhile, academics and corporate managers discover that there is a substantial relationship between knowledge management and core competence; they have been working on how core competencies are generated from knowledge management asset. The purpose of this paper, therefore, is to give a practical account of the relationship between knowledge management and core competence based on the case study of KPMG Taiwan Assurance Practice.