以使用者中心方法發展虛擬博物館經驗交流設計

Abstract

虛擬博物館運用數位化資訊所具備的易接觸性的優勢，讓使用者不需要到實體博物館也可以接收到文物歷史相關的資訊，進行瀏覽資訊、學習、社交等活動。然而，過去虛擬博物館系統的開發方向多以知識分享者需求為導向，未考量整體經驗交流歷程中使用者的社交需求，導致所發展出的系統功能無法完全符合博物館使用者經驗交流的需求。本研究是以使用者為中心的系統開發概念，採用先端者法(Lead User Method)與狩野二維品質模型法做為開發創新系統功能的開發方法，首先採用先端者法的使用者需求探索方法，蒐集虛擬博物館系統使用者在進行與經驗交流相關活動時的使用情境與使用需求等資訊，再透過先端者工作坊的方式，將使用者需求轉化為虛擬博物館系統經驗交流功能的設計特徵，並藉由PACT的概念將所蒐集到訪談資料轉化為虛擬博物館系統功能的架構圖。最後，為找出虛擬博物館系統重點發展功能，本研究透過狩野二維品質模型法分析虛擬博物館系統的潛在使用者對於各功能的偏好差異。同時，透過交叉分析對不同使用族群進行探討與比較，以釐清各族群對於功能需求的差異，作為虛擬博物館系統功能發展策略的建議。

Virtual Museum has the advantage of ease of access to enable users to explore the information about exhibits or collections, users can learn and interact with other virtual visitors without visiting the physical Museum. However, current virtual museum systems have been designed by the view of demand-oriented of knowledge owners, the systems did not consider the social interaction between knowledge owners and knowledge reconstructors, resulting in the systems’ functions can not satisfy the needs of users’ experience sharing. In this thesis, the concept of development of virtual museum system is based on user- centered design, using Lead User Method to collect the scenario of using and users’ requirements. In the system-developing step, we transform the user needs into experience sharing function’s design features by using lead user workshop. Then, we applied the concept of PACT to build the framework of virtual museum system functions in mobile device. In order to understanding the potential users’ preferences, this thesis applies Kano-model Questionnaire. At last, we use cross-analysis to verify the differences in user needs of different groups, and as recommendations on functional development strategy.