職場網路隱私權之研究─以新竹科學園區之公司為例

Abstract

本篇論文的研究重點在於獲得臺灣新竹科學園區科技公司內部的網路監控現況與政策，探討其相關法律爭議，及提出解決的建議。因此除了利用文獻分析法闡述隱私權概論、國內外相關立法介紹及判決評析外，同時利用社會學研究方法中之質性研究，針對數家公司的不同部門、層級的主管與員工進行深度訪談，探求國內科技公司內部進行網路管制與監控的目的、保密規則的內容與公告方式、以及實際進行了哪些網路監控行為。比較員工與主管對於網路監控政策上的認知，以員工而言，多數缺乏認識及警覺；以主管而言，明知細節但基於管理上之理由，不願明白告知。 此訪談結果的差異性更進一步指出目前科技公司採取的方式為目的性宣示政策但是全面監控員工電子郵件與網路使用行為，其已涉及基本權權利衝突的憲法問題，應以比例原則加以檢視此政策之合理性。唯臺灣國內法院判決甚少，且偏向資方，政府應基於勞資雙方地位不平等，介入並制定明確的規範，除了讓公司網路監控政策完全透明化，最重要的是必須提供員工申訴的管道或救濟的途徑，也可將國內文獻少見的實證資料提供給後續相關研究者另一個思考方向。

The lecture is on purpose of acquiring the reality of internet monitoring policy in workplace of technical industrial companies in Hsinchu science park, discussing related legal issues, and bring up some advices of solution to this issue. Therefore, literature review analysis has been used to expound introduction of privacy, relevant regulation and judgement analysis of overseas and internal. Also, qualitative research is used on depth interview with different departments and positions in various companies to obtain the purpose and actual execution of internet controlling and monitoring, content and announcement of confidential policy. Comparing the acknowledgment of both employee and employer, most employees showed lack of recognization and awareness, as for employer showed tendency of not revealing the whole detail of monitoring policies and execution to employees. Moreover, the difference points out the intentional declaration of the policy, but the company entirely monitors the behavior of employee's e-mail and internet using. It is related to constitutional issue of conflicts of rights, and its reasonableness should be inspected by the principle of proportionality. However, there are only few judgements in Taiwan courts, and it is favor to the management. The government is responsible to make the explicit regulation to improve this condition and the most importance is to provide employees with complaints and remedies besides the monitoring policy in company will be transparent. Finally, the empirical information might be capable to contribute a different direction for further research.