Explore airlines' brand niches through measuring passengers' repurchase motivation - an application of Rasch measurement

Abstract

This study develops a method of measuring airline repurchase motivation exploring service items affecting repurchase, and aiding airlines to self-evaluate their service marketing. An empirical study is conducted involving interviewing 1457 repeat patrons of four major airlines that fly between Taipei and Hong Kong. Rasch measurements converting raw ordinal responses into interval scale values was applied to identify the relatively strong and weak service items for each airline. (C) 2008 Elsevier Ltd. All rights reserved.