網路群體決策支援系統對創造力訓練效果之影響

Abstract

企業必須發展成員的創造力以提升組織競爭力與反應產業環境變化。本研究採縱貫性研究方式，以一2×2實驗設計，共針對182位大學生探討創造力訓練及網路群體決策支援系統，對個人或團隊創造思考能力及問題解決能力的影響，並長期觀察受試者在團隊實驗任務中的執行情況。研究結果發現接受創造力訓練能顯著正向提升創造思考能力及問題解決能力，而提供群體決策支援系統使用，則能明顯增加創意構想產生的數量。另外，對於有接受創造力訓練的受試者，必須繼續提供群體決策支援系統使用，才能延續及發展創造力訓練後所提升的能力，以及產生較佳的團隊任務表現。因此，建議組織在提升成員創造思考能力及團隊問題解決能力時，應先透過創造力訓練教導相關創造思考技巧與流程，然後再長期輔以群體決策支援系統使用，交叉運用此二工具，才能有效協助組織成員提升創造力與創意績效。

Enterprises have to develop their employees' creativities to strengthen the competitive ability, and to deal with the ever-changing industrial environments. There were 182 college students to participate in this study. We adopted longitudinal study approach and used 2×2 experimental design, to compare of the individual or team effects of creative problem solving (CPS) training and Web-based group decision support systems (GDSS) on the creative thinking ability, and on problem solving ability. Besides, the experimental situations were also observed when participators implement the team tasks. The results indicate that the CPS training can significantly improve student's creative thinking ability and problem solving ability, and using the GDSS can significantly increase the creativitive ideas. Furthermore, these added abilities across CPS training will only be keeped and developed when we continue to supply the free use of the GDSS after CPS traning, and providing the GDSS also assist team menbers produce excellent performance. Hence, the results suggest that if organization wanted to promote employees' creative thinking ability, problem solving ability, and creative performance, in the first, emploee should possess the concept of CPS skills and CPS process through CPS traning, then continued to supply the GDSS after accepting CPS traning.