關係學習、關係記憶及組織學習能力之研究

Abstract

學習不僅是一個組織內的現象，同時也是一種組織間的現象。本研究建立「學習－記憶－能力」的研究架構，探討關係學習歷程及關係記憶內部元素運作，對組織學習能力塑造的影響。本研究調查台灣95家育成中心的進駐廠商，總計發放550份問卷並回收有效問卷249份。研究結果發現：關係學習活動的知識散播對各種記憶形式、關係記憶的認知觀感與潛移轉化等記憶形式對組織學習能力的塑造、關係學習的知識散播與資訊分享對組織學習能力的塑造等等，皆存在顯著正向影響。本文根據實證結果提出研究結論與理論意涵，以及未來研究的建議。

The organizational learning is demonstrated not only by intraorganizational learning but also by interorganizational learning. On the basis of the relationship among leaning, memory, and capability, this study attempted to confer the course of relationship learning and the identical elements operation of relationship memory on organizational learning capability. This research focused the investigation on the firms which have signed the contract with the Incubation Centers for Small and Medium Enterprise Administration (SMEA), Ministry of Economics Affairs (MOEA). An investigation of total 550 questionnaires, and 249 effective samples were collected. The major findings of the study are as follows. The knowledge dissemination of relationship learning has significantly positive impact on various types of memory. The cognitive perception and potential transformation of relationship memory have significantly positive impact on the formation of organizational learning capability. And the knowledge dissemination and information sharing of relationship learning have significantly positive impact on the formation of organizational learning capability. According to empirical results, the conclusions and suggestions for future research are discussed and provided.