Full metadata record
DC FieldValueLanguage
dc.contributor.authorHsiao, Chanen_US
dc.contributor.authorLee, Yi-Hsuanen_US
dc.contributor.authorChen, Wan-Junen_US
dc.date.accessioned2015-07-21T08:28:25Z-
dc.date.available2015-07-21T08:28:25Z-
dc.date.issued2015-08-01en_US
dc.identifier.issn0261-5177en_US
dc.identifier.urihttp://dx.doi.org/10.1016/j.tourman.2015.02.012en_US
dc.identifier.urihttp://hdl.handle.net/11536/124748-
dc.description.abstractThis study ascertained the effects of servant leadership on customer value co-creation (CVC) through key mediating roles in the hotel industry. We systematically integrated the three levels of organization, employee, and customer to investigate how servant leadership stimulates CVC through the key mediating roles of the positive psychological capital (PPC) and service-oriented organizational citizenship behavior (SOOCB) of employees. Hierarchical linear models were adopted for cross-level analyses, targeting 30 hotels in Taiwan. A total of 650 questionnaires was distributed, and 493 valid questionnaires were retrieved. This study provided three major contributions: (a) This study asserted that servant leadership can systematically stimulate CVC. (b) We shifted the discussions on CVC to the hotel industry, verifying that PPC and SOOCB play the key mediating roles. (c) Finally, this study adopted hierarchical linear models to conduct a cross-level analysis on the relationships among organizations, employees, and customers. (C) 2015 Elsevier Ltd. All rights reserved.en_US
dc.language.isoen_USen_US
dc.subjectCustomer value co-creation (CVC)en_US
dc.subjectService-oriented organizational citizenship behavior (OCB)en_US
dc.subjectServant leadershipen_US
dc.subjectPositive psychological capital (PPC)en_US
dc.subjectHierarchical linear model (HLM)en_US
dc.titleThe effect of servant leadership on customer value co-creation: A cross-level analysis of key mediating rolesen_US
dc.typeArticleen_US
dc.identifier.doi10.1016/j.tourman.2015.02.012en_US
dc.identifier.journalTOURISM MANAGEMENTen_US
dc.citation.volume49en_US
dc.citation.spage45en_US
dc.citation.epage57en_US
dc.contributor.department管理科學系zh_TW
dc.contributor.departmentDepartment of Management Scienceen_US
dc.identifier.wosnumberWOS:000353739400006en_US
dc.citation.woscount0en_US
Appears in Collections:Articles