構建國家科技計畫的品質系統模型：以台灣遠距照護醫療器材為例

Abstract

科技政策為促進產業發展與經濟成長的重要領導方針，長久以來都是各國所重視的課題。台灣科技政策的具體執行大多是以國家科技計畫形式實現。根據2002至2014年的施政績效與評核結果的分析顯示：長期以來績效指標的訂定與實際效益間沒有明確的連結，而檢討事項與後續改善情況也沒有確切地追蹤，導致科技政策的產業經濟效益難以忠實地被呈現與評量。本研究為科技計畫提出一以風險管理為核心之品質系統模型，並以遠距照護產業之醫療器材為案例分析。目的在讓科技計畫於規劃之初有一準則與程序可依循，並在風險管理下穩健進行，可提高成功率，也讓科技計畫精準確實滿足社會民生需求、達到科技政策的目的。

Science & Technology Policy (S&T Policy) - an important guidance for industry development and economic growth, is always the key issue for most countries in the world for a long time. In Taiwan, S&T policies are implemented as many National Science & Technology Projects. However, according to the performance reports and evaluation comments of S&T ministry from 2002 to 2014, we found that (1) no clear link between performance indicator and real output impact, (2) no reliable tracing evidence between non-conformities and following-up improvements, both situations lead to ambiguous effects of S&T policies.

In this study, we established an improved Quality System model based on risk management, and the medical devices in telecare industry is described as an example for detailed discussion. This model has the following benefits: Firstly, providing principles and procedures for project planning. Second, assisting the project team to identify, control and monitor critical risks efficiently through the whole process. Finally, the proposed framework can help decision-maker exactly target the needs of society and people. It is also quite in general and can be applicable and expendable for many kinds of S&T projects.