标题: 应用三维资讯服务设计方法于校园宿舍网路服务改善之研究
Applying the 3D IT Service Design Method in Improving the Dormitories Internet Service on Campus
作者: 庄子纬
Chuang, Tzu-Wei
张永佳
工业工程与管理系所
关键字: 三维资讯服务设计;服务设计;校园网路管理;学生宿舍网路;3D IT Service Design Method;Service Design;Campus Network Management;Student Dormitory Network
公开日期: 2015
摘要: 在校园中提供宿舍网路的服务已不是一个趋势,而是一个必需品。在校园中提供宿舍网路的服务,除了一般网路的使用以外,使用者常因特殊需求或不当的使用网路,导致正常的网路服务连线过慢或无法使用,甚至影响整个校园网路,影响其他使用者的权益。校园的宿舍网路管理问题牵涉的层面包括校方的经营策略与校园的管理方式,而各层面与学校组织、技术、人员与服务流程等方面都有关系。目前在中、外文献中鲜少针对校园宿舍网路的管理加以着墨,本研究以台湾某大学的宿舍网路为例,实际运用Kao & Chang (2015)所提出的三维资讯服务设计方法,以结构性引导的方式,将定义问题、服务设计、评估可行方案与实际推行等阶段串连起来,针对该校之校园宿舍网路中困扰使用者的问题进行改善,以提供一套能够兼顾使用者的服务需求、管理人员的管理需求及校园网路安全性的宿舍网路服务方式。藉此改善宿舍网路连线方式,增加服务品质与网路安全性。
Providing Internet service in the student dormitory is no longer a trend, it’s a necessity now. Besides the regular use of the Internet, users in the student dormitory often have some special requirements or use the Internet improperly. It will affect the speed of the Internet or even causing the Internet service unavailable. The strategies and management approaches of school authorities-the organization, the technology, the staff and the service flow are in the realm of the management of student dormitory network. Few references worldwide emphasize on the management of the student dormitory network. The study researches the student dormitory network service of one university in Taiwan, utilizing 3D IT Service Design Method proposed by Kao & Chang (2015). By structural guidelines, it is able to link the phases of service design-defining problems, designing services, evaluating feasible alternatives and implementing. Improving the problems that troubles the users in the student dormitory network, to provide a student dormitory network service that can meet the requirement of users, the needs of the managers and can keep the safety of student dormitory network. By this study, we improve the connection method of student dormitory network, and enhance the quality of service and the safety of campus Internet.
URI: http://140.113.39.130/cdrfb3/record/nctu/#GT070253302
http://hdl.handle.net/11536/126676
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