政府公務單位人力資源專業人員職能模型指標構面建構之探索性研究

Abstract

本研究係一探索性研究，使用「改良式才能評鑑法」及「概括性模型覆蓋法」針對政府公務單位人事部門正、副主管，蒐集在實務上有關人事主管以及人事幕僚應分別具有之能力及績效評估指標，並採「專家檢視」法強化職能內容效度據以編製問卷。研究中對政府在人力資源管理具有政策指導性質的單位採立意抽樣，並使用「多重評估者(360°)回饋」法，針對人事主管的上司、人事主管、人事幕僚以及與人事業務有關之非人事人員，進行職能具備性、工作績效之配對實證性評估。研究中以探索性因素分析萃取出人事主管應具備之「企圖心與驅力」、「策略性人力資源專業知識」、「團隊引導」以及「授權賦能與諮商」等四個職能構面；另萃取出人事幕僚應具備之「功能性人力資源專業知識與技巧」、「廉正的特質」、「目標與行動管理」及「敏感度與人際能力」等四個職能構面。實證結果發現，人事主管、人事幕僚各職能構面對其工作績效具有高度之關聯性；經層級迴歸分析驗證結果亦發現人事主管及人事幕僚職能構面對其工作績效亦具有良好之解釋力，研究中以變異數分析進行「多重評估者」在職能具備性、工作績效之自評、他評一致性分析結果，看法亦呈現一致性。另依據研究結果提出建議，以作為政府單位在人力資源管理實務及後續研究的參考。

This is an exploratory study of the Competency Model for human resource professionals of the public servants in Government of R.O.C. JCAM and GMOM were employed in this study, and the data of competency and performance criterions were collected by sending questionnaires to ask the supervisors of human resource management department in Government of R.O.C. The questionnaires were examined by the experts to evaluate the content validity on each competency items. This study adopted the purposive sampling method to distribute the multi-rater feedback questionnaires to all the human resource professionals and employees who are not in HRM department but their jobs are associated with HRM. The Exploratory Factor Analysis (EFA) was employed to obtain four dimensions of competency for HRM supervisors. These dimensions included: Ambition and Drive, Advanced HRM Knowledge, Team Facilitation, Empowerment and Consultation. Four dimensions of competency were also found for the HRM staffs: They are Functional HRM Knowledge and Skills, Integrity, Goal and Action Management, Organizational Awareness and Interpersonal. In order to understand the relationships between these dimensions of competency and job performance, we adapt the Multi-Regression Analysis to test these relationships and calculate the variance of job performance explained by these competency dimensions both in HRM supervisors and staffs. In addition, we adopted the ANOVA analysis to examine the views among the multi-rater regarding HRM competency. The results and suggestions of this study will be provided and recommended to the Government of R.O.C.