公路客運業者執行道路交通安全管理之作業診斷及改善建議之研究

Abstract

本研究鑑於我國客運業之交通事故數量高不下，甚至有逐年攀升的趨勢，加上政府法規零星散落於各個規範當中，使得業者不易落實每一項規範，儘管政府多年來均相當重視此議題，我國交通安全問題仍未能有顯著之進步。故本研究之目的在於發展一套評估客運業者交通安全系統化管理能力之量測方法，以安全管理系統之角度檢視業者營運之狀況，期望找出業者之組織內部交通安全管理的斷層與問題，並根據相關文獻提出有效之改善方案。本研究透過國際標準ISO39001和安全管理系統(SMS)等相關文獻之歸納，設計一套有效之診斷工具，其中包含安全政策、安全風險管理、安全確保與安全提升等四個構面，並透過與數家客運公司之合作，最終結合實證分析、質化分析、變異數分析以及相關檢定方法論之應用，發現確實能夠找到客運公司在交通安全管理上之問題，並且能夠提出相關之改善建議。故進一步希望作為政府發展客運業交通安全評鑑之先導，有效提升我國之道路交通安全。

The number of traffic accidents for highway passenger carriers have been increasing during the past years. Despite the government has paid much attention toward this issue, the companies are not easy to follow the policy to conduct their safety management program to improve their safety performance due to the dispersed regulations that impede the progress of their efforts. Thus, this study is designed to develop a systematic approach to help the bus companies to evaluate their abilities of implementing safety management system and identify the gaps and internal problems of the organization, so that we can come up with the improvement according to the available solutions. Along with the induction of ISO39001 and SMS, we designed an effective diagnostic tool that contains four dimensions: safety policy, safety risk management, safety assurance and safety promotion. And through cooperation with bus companies, we combined with empirical analysis, qualitative analysis, analysis of variance and correlation of the test. We found that the tool can find the problems of company's traffic safety management, and be able to make the relevant recommendations for improvement. Furthermore, this developed approach is expected to help the government to establish an evaluation program to audit the safety performance of highway passenger carriers and reduce the occurrence of traffic accident on highway.