完整後設資料紀錄
DC 欄位 | 值 | 語言 |
---|---|---|
dc.contributor.author | Chang, Hsin-Li | en_US |
dc.contributor.author | Yang, Cheng-Hua | en_US |
dc.date.accessioned | 2014-12-08T15:20:03Z | - |
dc.date.available | 2014-12-08T15:20:03Z | - |
dc.date.issued | 2008-10-01 | en_US |
dc.identifier.issn | 0261-5177 | en_US |
dc.identifier.uri | http://dx.doi.org/10.1016/j.tourman.2007.12.002 | en_US |
dc.identifier.uri | http://hdl.handle.net/11536/14216 | - |
dc.description.abstract | This study aims to (i) explore the importance and performance of services provided by kiosks and (ii) identify managerial strategies to increase kiosk attractiveness in order to be a viable option for passengers. The service attributes influencing service quality were first determined via the critical incident technique (CIT), following which a questionnaire was designed for data collection. Relative to an identified distribution (Ridit) values were applied to conduct the importance-performance analysis (IPA) rather than the mean values of raw ordinal scores. Our results indicate that potential kiosk users expect their check-in environment to be highly controlled. Airlines may mitigate frequent flyers' resistance to kiosks by providing additional benefits | en_US |
dc.language.iso | en_US | en_US |
dc.subject | self-service kiosks | en_US |
dc.subject | Ridit analysis | en_US |
dc.subject | importance-performance analysis | en_US |
dc.title | Do airline self-service check-in kiosks meet the needs of passengers? | en_US |
dc.type | Article | en_US |
dc.identifier.doi | 10.1016/j.tourman.2007.12.002 | en_US |
dc.identifier.journal | TOURISM MANAGEMENT | en_US |
dc.citation.volume | 29 | en_US |
dc.citation.issue | 5 | en_US |
dc.citation.spage | 980 | en_US |
dc.citation.epage | 993 | en_US |
dc.contributor.department | 運輸與物流管理系 註:原交通所+運管所 | zh_TW |
dc.contributor.department | Department of Transportation and Logistics Management | en_US |
dc.identifier.wosnumber | WOS:000259018700013 | - |
dc.citation.woscount | 15 | - |
顯示於類別: | 期刊論文 |