標題: A Novel Method for Designing Information Technology Services
作者: Kao, Yi-Chih
Chang, Yung-Chia
Peng, Sheng-Lung
Chang, Ruay-Shiung
交大名義發表
National Chiao Tung University
關鍵字: service design and management model;project management;network architecture and design
公開日期: 1-一月-2016
摘要: Information technology (IT) services are diverse and complex. Numerous service design methods have been developed for designing and developing products. However, owing to the limited availability of useful tools in IT service design, these methods are ineffective. This study proposes an innovative three-dimensional method for designing IT services. The proposed method considers user requirements, an organization's business requirements, service providers' management requirements as well as the decision-making criteria of management representatives to ensure a smooth implementation of a designed IT service. Using this method, a prototype system to improve campus wireless local area network services was developed and tested at a university in Taiwan. The prototype system reduced the need for repetitive authentication and the time required to solve service problems and address user complaints. In addition, the service design team observed an approximately 70% reduction in project cycle time. The proposed method provided a systematic means to organize the design and implementation of IT services.
URI: http://dx.doi.org/10.1109/CIT.2016.62
http://hdl.handle.net/11536/146795
DOI: 10.1109/CIT.2016.62
期刊: 2016 IEEE INTERNATIONAL CONFERENCE ON COMPUTER AND INFORMATION TECHNOLOGY (CIT)
起始頁: 673
結束頁: 680
顯示於類別:會議論文