标题: | An integrated proactive knowledge management model for enhancing engineering services |
作者: | Wu, Ji-Wei Tseng, Judy C. R. Yu, Wen-Der Yang, Jyh-Bin Lee, Shun-Min Tsai, Wen-Nung 资讯工程学系 Department of Computer Science |
关键字: | Engineering consulting;Knowledge management;Proactive problem-solving;Business intelligence |
公开日期: | 1-七月-2012 |
摘要: | More and more construction organizations have adopted Knowledge Management (KM) to enhance their engineering services. However, most of the traditional KM methods suffer from their "reactive mode" of problem solving. To cope with this problem, a newly developed model, the Integrated Proactive Knowledge Management Model (IPKMM), is proposed in this paper. A leading engineering consulting firm in Taiwan was selected as a case study to implement the proposed model. The system implementation of IPKMM, the Integrated Proactive Knowledge Management System (IPKMS), is verified with real world cases. A novel Business Intelligence Index (BII) is also proposed in this paper to evaluate the relative competitiveness of different KM models. It is confirmed from the case study that IPKMM can significantly improve the efficiency of problem-solving and the competitiveness of an engineering consulting firm in the service market. This study demonstrates that IPKMM has great potential in enhancing emergent problem-solving for engineering consultants. (C) 2012 Elsevier B.V. All rights reserved. |
URI: | http://hdl.handle.net/11536/16255 |
ISSN: | 0926-5805 |
期刊: | AUTOMATION IN CONSTRUCTION |
Volume: | 24 |
Issue: | |
结束页: | 81 |
显示于类别: | Articles |
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