探討企業之供應商關係、信任與知識分享對組織績效的影響

Abstract

隨著企業經營全球化，企業為了因應不同消費者的需求，使得供應商關係日益重要，因此企業勢必要強化供應商的整合與合作關係。另外，在產業環境競爭日趨激烈下，有形的資源與設備已無法使企業保有長期的競爭力，這使得無形資產如：知識、商譽等隱性能力，成為企業勝出的關鍵因素。因而近年來不論是知識的創造、知識的分享、散佈均變成企業組織內部的重要議題與優勢的來源。此外，在影響知識分享組織的因素中，信任因子是最造成知識分享成功與否的重要要素，信任同時也影響著供應商關係的親密與合作程度。有鑑於此，本研究以信任的角度出發，來探討信任是如何影響企業組織與供應商關係，以及如何強化供應商間的知識分享行為，進而對整個組織產生影響。

研究結論指出，供應商關係及知識分享行為均對於組織績效具有正向的影響效果，而組織知識分享的成效，則會顯著的提升組織的績效；同時，信任有助於提升供應商關係，且信任對於知識分享行為則有更顯著的影響。此外，在信任與組織績效的關係中，供應商關係與知識分享行為扮演著關鍵的中介角色。

Because the globalization of the business, corporations have to fit the various customer’s need. It makes supplier relationship get more important. Therefore, corporations have to enhance the integration and cooperation of suppliers. Moreover, now the competition of industry environment is getting drastic, makes tangible assets and equipment not to remain the long-term competitiveness of corporations. So, the intangible assets like knowledge, goodwill have become the key factors for defeating others. For this reason, no matter the creation, sharing and spreading of knowledge have turned into the important issue and the advantage on the business organization. Between the impacting factors of knowledge sharing, trust is the key factor for success of knowledge sharing. Meanwhile it also impacts the degree of cooperation between corporation and suppliers. Thus, this study discuss the trust how to impact the corporative performance and supplier’s relationship and how to enhance the knowledge sharing behavior between suppliers to impact on corporative performance.

The results show that both supplier relationship and knowledge sharing behaviors have a positive impact on organizational performance. The effects of organizational knowledge sharing have a significant positive relationship with organizational performance. Meanwhile, trust contributes to improving supplier relationships and trust also influences organizational knowledge sharing behavior markedly. Moreover, supplier relationships and knowledge play a critical role between trust and organizational performance.