台灣花卉供應鏈之戰情室設計

Abstract

雖然名字源自於軍事和航空工業，目前戰情室是指具備許多數位儀表及相關設施的決策場所，並且成為商業智慧領域的專門用語。而本論文的重點是在設計一連結至台灣花卉供應鏈群資料中心的戰情室。位於交通大學的戰情室在有限的空間下處理非常大量的資料，因此設計過程中會面臨二個主要的挑戰。第一個挑戰是如何規劃出一個不會妨礙使用者操作的實體環境。第二挑戰則是如何降低當大量的資訊同時出現時所帶來的認知超載現象。本研究使用了人體工學原理來解決第一個挑戰。並利用數位儀表板及關鍵績效指標的分類方式來解決第二個挑戰。此二者皆牽涉許多工程細節及相關技術。最後，本研究並利用多件個案實際操作來驗證此解決方式之可行性。

With a name borrowed from military and aerospace industry practices, war room is now a specific term used in business intelligence as a decision-making site with many digital dashboards and related facilities. In this thesis, a war room connecting to the data center of the flower supply chains in Taiwan has been designed. Since the war room located at NCTU needs to manipulate a huge volume of data within a limited space, there exist two major challenges in the design process. One is how to plan the physical facilities without interfering with the operators’ activities. The other is how to reduce the cognitive overload phenomenon whenever a lot of data emerge at the same time. Essentially the former problem is solved under ergonomic principles. The latter problem is reduced by the classification of digital dashboards and key performance indices. Both involve many engineering details. Also several operational cases are studied for showing the feasibility of this approach.