"獨立產品可靠度委測服務實驗室" 現況研究及未來營運模式探討

Abstract

本論文之研製乃鑒於世界科技的發展日新月異，許多新產品或因需要或因追求潮流不斷生產製造出來，而任一新產品在研發、製造、生產流程中，均需以各種技術與方法來加以檢驗與認證，以確定是否具有原承諾的品質與功能；缺乏此ㄧ檢驗與認證，則難確定該產品已達到原設定之要求水平，更難得到客戶的接受與購買。此外，近年來「專業分工合作」效益的發揮尤其使得如此高科技產業更加蓬勃發展，其中最典型的如半導體產業，由初始之大型IDM公司總括所有，而逐步發展至如今之「制定產品規格」、「IP 提供」、「IC設計服務」、「晶圓製造」、「IC封裝」、「IC測試」等各子產業分立，此即是『產業專業分工模式』的淋漓盡致發揮的成果。於此產業發展過程中，另ㄧ模式「獨立委測服務實驗室」也逐漸形成，其中最具代表性的北美地區現已有超過千家此類綜合大型「獨立委測服務實驗室」；台灣地區也於近十幾年來逐漸形成此類相關實驗室，其中以SGS、UL、TUV 等外國知名公司，及工研院、電子檢驗中心、工研院量測中心等國內類官方法人組織為主要代表；而最近幾年來，基於市場的需求與避免官方色彩的影響，於是更逐漸有「民營獨立委測服務實驗室」陸續成立。國內「民營獨立委測服務實驗室」固然有機動性高、服務品質好、時效佳、收費水平相對較低等各項優勢，但同時也有市場需求不明、經濟規模不夠大、服務項目未能周全、競爭力相對薄弱等缺點與危機；本研究乃基此為切入點以探討此ㄧ實驗室的問題及契機所在。筆者本人目前擔任台灣地區提供「專業產品可靠度委測服務實驗」服務實驗室之ㄧ的公司負責人，基於筆者實際參與此相關業務多年之經驗，及對目前此類實驗室經營運作所遭遇之問題的了解，加以深入探討解決之道並予以整理，同時透過「問卷訪談紀錄表」，針對現有及未來可能客戶作訪談調查，以進ㄧ步得到完整客戶端的意見及反應，且結合上述共同揭露國內目前「獨立委測服務實驗室」所面臨的問題，從而面對問題、討論問題、並提出解決方案。

More and more products been manufactured with highly progress advanced technologies, therefore the verification of product’s function and quality has been noticed as highly important.「Focus on self Core Competence」and「Mutual Cooperation」have been proved as two of the key success factors. Semiconductor Industry is one of the main example. It starts from IDM which cover all self own technologies and then progress into 「SPEC Definer」、「IP Provider」、「IC Design Service」、「Wafer Foundry」、「IC Assembly」、「IC Testing」. The progress has been proved to be the main driver causing the current Semiconductor Industry becomes high profitable Industry. Mean while, another daughter business --「Independent Product Reliability Testing Service Lab」is getting notice as well. There are over 1000 Labs in USA is considered as typical representative in the world. In Taiwan, the business growth gradually from past ten years, SGS、UL、TUV、ITRI、ETC are considered as Pioneers. During the same period, those private own「Independent Product Reliability Testing Service Lab」 getting established. One of the main reason is that those private own「Independent Product Reliability Testing Service Lab」can actually provide『Fully Independent Testing Service and Report』 which is very important for such Testing Services. Though such private own Labs have the advantages like more aggressive、better service、timing request、less charge, but they also have some disadvantages like unclear market demand、not enough economic volume、incomplete service items、worse competition. Since the Author is currently the CEO for one of such 「Independent Product Reliability Testing Service Lab」in Taiwan. This study is to explore the current status of such business in Taiwan, and through the interview with those current and future prospects and experts. The existing problems and possible chances will be identified, proposed『Profitable Business Model』for running such business will be our research result.