業主組織文化對營建專案績效之影響

Abstract

營建工程自規劃設計階段開始後，既需要許多決策來驅使專案的進行。而組織在執行專案的過程中，受到組織外在與組織內在的影響而產生問題，若產生問題的源由無法釐清，便影響其專案的進行與績效。本研究藉由個案研究分析其業主組織文化，是如何影響專案的進行，這影響的過程直接與間接的使專案組織運作上進度受到延誤，因此欲找出組織文化在此專案績效上是如何影響，如能將抽象的文化問題結構化便能釐清問題的源由。 本研究的訪談將配合質性研究的概念，試圖以系統的分析找出個案組織的特性，利用其特性設計屬於該組織適用之問卷，問卷內容將組織文化分成三構面與十八項準則，擬以「重要度與滿意度分析」與「決策試驗與實驗評估法」(Decision Making Trial and Evaluation, DEMATEL)找出組織文化在此專案績效影響上的結構系統，並找出各準則之間的影響關聯強度，該模式將會建構出四種組織影響關聯系統，並提出該專案現階段組織文化的型態。藉此說明目前專案是如何依循組織文化在運作，讓組織文化有效驅使專案的進行，減少內部管理上的問題與衝突，進而改善專案績效的表現。

Since the beginning of the planning and design phases, there would need lots of decisions to make the project of construction engineering move on. However, when executing a project, if the resources of the problems resulted by the external and internal influence of the organization can not be clarified, it might influence the procedure and the performance of the project. In this study, we analysis the project owner’s organizational culture by case study, and how it influence the procedure of the project, the influence might delay the project organization’s procedure of work directly and indirectly. Therefore, figuring out how organizational culture influences this project performance and how to structure the abstract cultural problems can clarify the resources of the problems. Interviews in this study use the concept of qualitative research, trying to figure out the characteristic of the organization by case by systematic analysis, and use the characteristic to design a suitable questionnaire for the organization. The questionnaire divides the organizational culture into 3 aspects and 18 criteria, use SIA and DEMATEL (Decision Making Trial and Evaluation) to figure out the organizational culture’s structural system that influences the project performance and the strength of influence relation between each criterion. This model will build four organizational influence relation systems, and present the current type of the project’s organizational culture, how the project work by the organizational culture, and let the project move on efficiently, reduce the internal problems and conflicts on management, and improve the performance of project.