應用紮根理論探討協同氣候、供應商關係、信任、知識分享與組織績效之研究

Abstract

本研究探討企業協同氣候、供應商關係、信任與知識管理活動對於組織績效的影響。本研究藉由文獻回顧與理論建立設計開放式問卷，並且藉由多重個案分析方式，依據Yin (1989)個案研究法以及Miles & Huberman (1994)質性研究分析訪談八家企業高階主管，彙整相關資料進行資料分析與命題並且建立理論基礎。研究結果顯示在良好的協同氣候下，供應商關係越密切並且取得彼此信賴的企業，進行知識分享活動將會有助於企業績效提升。本研究並且針對不同產業、企業規模及管理方式進行分析。

The purpose of this study is to argue the case for the use of grounded theory as a valid method for the relationship among collaboration climate, supplier relationship, trust, knowledge management, and performance. Based on literature review and theories, this study uses open questionnaire and multiple case studies, and interviews with eight senior managers. The grounded theory research method that was employed in this study is a primarily inductive investigative process in which the researcher formulates a theory about a phenomenon by systematically gathering and analyzing relevant data. The aim of this research method is building theory, not testing theory. The data that was gathered for this study primarily consisted of semi-structured in-depth interviews with informants of varying industry, scale and management level.We collect the data and give some propositions. When enterprises have good collaborative climate and close relationship and trust with their suppliers, they will have knowledge sharing activities and improve the performance. This study is also analyzed based on different industries, scale and management methods.