以角色為基礎之虛擬知識流

Abstract

處於知識密集的工作環境中，工作者需要與工作相關的知識及文件來支援其工作表現。知識流表示個人或團體成員在執行工作時對於文件的知識需求及參考行為。組織可以透過知識流來提供工作者工作相關的知識以滿足工作者對於知識的需求。此外，在團隊合作中，工作者被賦與不同的角色及任務，所以對於同樣知識的需求也會隨之不同。知識流之相關研究並未提出知識流程觀之概念。

我們先前的研究提出了一個新的知識流程觀概念，會依據不同工作者的知識需求藉由知識節點抽象化的過程將基礎知識流轉換為符合工作需求之虛擬知識流。然而，先前的研究並未考慮組織中不同角色的知識需求。在團隊合作中，工作者扮演不同角色時，其知識需求要依執行不同工作而改變。本論文提出了一個以角色為基礎之虛擬知識流架構，主要是由角色的知識需求為出發點，進而分析角色的知識需求層級，並提出抽象化之方法以便產生符合角色工作所需之虛擬知識流。以角色為基礎之虛擬知識流將能有效幫助組織中知識分享及成員間之互助合作，並加強組織中知識流之使用。

In knowledge-intensive environments, workers need task-relevant knowledge and documents to support their task performance. A Knowledge Flow (KF) represents the flow of individual’s or group members’ knowledge-needs and referencing behaviors of codified knowledge in conducting organizational tasks. Through the knowledge flow, organizations can provide task-relevant knowledge to workers to fulfill their knowledge-needs. Nevertheless, in teamwork environments, knowledge workers with different roles and task functions usually have different knowledge-needs. Several researchers have investigated the KF models, but they do not address the concept of knowledge flow view. Our previous work proposed a novel concept and theoretical model of Knowledge Flow View (KFV). According to different workers’ knowledge-needs, the KFV model abstracts the knowledge nodes of partial knowledge flow to generate virtual knowledge nodes through knowledge concept generalization. However, our previous research has not considered different roles’ knowledge needs in an organization. The knowledge-needs of workers in teamwork with different roles may vary when performing tasks. In this work, we develop a role-based KFV model from the perspective of roles’ knowledge-needs. We analyze the knowledge requirement level associated with roles and develop role-based knowledge-flow abstraction methods that generate appropriate virtual knowledge nodes to provide the adequate knowledge for roles. Role-based virtual knowledge flows are essential to provide effective support for organizations. Our research contributes to organizational collaboration. The proposed role-based VKF model can enhance the efficiency in the use of KF, as well as the effectiveness of knowledge sharing and knowledge support in organizations.