标题: | 以工作与事件为导向建置知识管理系统之研究 A Study of Implementing a Task and Event Oriented Knowledge Management System |
作者: | 钟凯心 Chung, Kai-Hsin 刘敦仁 Liu, Duen-Ren 管理学院资讯管理学程 |
关键字: | 知识管理;PDCA;知识获取;知识分享;知识利用;Knowledge Management;PDCA;Knowledge Acquisition;Knowledge Sharing;Knowledge Utilization |
公开日期: | 2011 |
摘要: | 现今知識经济时代下,组织最重要的资产不再只是原料、人力或是设备,而是“知识”。知识是企业的核心竞争力,但知识若缺乏系统化有效的管理,则组织容易在无形中流失许多宝贵的经验。因此企业组织皆积极的导入及建构知识管理系统,透过良好的知识管理的机制,知识才能够有效提升组织价值和能力。 本研究整理学者见解及实行知识管理之成功因素等相关文献资料,运用知识管理程序:知识获取、分享及利用等阶段与PDCA管理循环结合,归纳出一个知识管理的系统架构,以期达到协助组织累积及创造有价值的知识;此系统以工作与事件为导向,试行于个案公司之资讯部门,提供资讯部门适切的知识管理之环境,使员工便于创造知识、进行知识交流,透过工作管理与事件串连来储存组织知识,保存员工的工作经验与组织资讯。 经研究最后之系统化效益评估,知识管理系统在个案公司之资讯部门的成效已经逐渐显现,并逐步朝向提升应用系统效益、降低维运成本及优化人力运用的目标迈进,这将对日后企业建构知识管理之参考有其正面价值。 In today's knowledge economy era, the organization's most important assets are no longer just raw materials, manpower or equipment, but "knowledge". Knowledge determines the core competitiveness of enterprises, but without the systematic and effective management of the knowledge, an organization remains vulnerable to the loss of many valuable experiences. Business organizations actively import and construct knowledge management systems. A good knowledge management system will effectively enhance organizational value and capabilities. This study contains this scholar's opinions regarding the implementation of knowledge management success factors, supported by related documents. The focus is on the use of knowledge management processes: knowledge acquisition, knowledge sharing and knowledge utilization. The process includes the stage of the PDCA management cycle combination and induction of a knowledge management system architecture in order to assist organizations in their accumulation and the creation of valuable knowledge; this system is a task and event oriented. The case pilot company’s IT department is an appropriate knowledge management environment where the employees facilitate knowledge creation and exchange, through the work management series, to store organizational knowledge and save employees' work experience as well as organizational information and events. Final systematic performance evaluation of knowledge management systems regards the effectiveness of the information department of the case company gradually emerges, regarding the enhancement of the system effectiveness, reduction of operational costs and optimization of human use. The results can serve as future reference for enterprises’ knowledge management to have a positive evaluation. |
URI: | http://140.113.39.130/cdrfb3/record/nctu/#GT079964503 http://hdl.handle.net/11536/50745 |
显示于类别: | Thesis |