知識社群之個案研究–以台電公司為例

Abstract

為因應當前全球化競爭與知識經濟發展趨勢，以「知識」為核心，經由推動「知識管理」，從而促動台電公司智慧資本之創造和未來轉型之發展。本研究以台電知識管理活動之知識社群推廣為觀察目標，進行個案分析探討，研究主要針對台電公司導入知識管理過程對於知識社群與執行之影響分析。藉由知識社群的建立，員工可以進行多方面專業知識交流，而在資訊科技的輔助，讓不同地區的台電員工可以於同一個知識管理系統平台進行意見交換，對於專業知識保留與彙整有一定的幫助。

台電公司員工眾多，對於資深員工的知識保存刻不容緩，這些資深員工寶貴的專業知識與經驗，可讓新進員工縮短學習時間與減少錯誤發生機率，對於企業績效有一定的貢獻。

Knowledge-based economy and global competitiveness are the world trend, so TaiPower company, regarding knowledge as the core and launching knowledge management, triggers not only the creation of intellectual capital but the development of future transformation as well. This study uses Taipower as a case to analyze knowledge management activities and the promotion of knowledge community. We also analyze the implementation of knowledge management in Taipower and related management activities reallocation. With aids of information technology, knowledge management system provides a platform to exchange information between different district employees of Taipower. It will be beneficial to keep specialized knowledge reserved. Senior employees’ knowledge is treasure and valuable for a company. New employees can learn professional experience from these senior employees’ knowledge. In conclusion, knowledge management can positively contribution to business performance.