以職務角色為基礎之企業資訊服務

Abstract

網際網路與企業資訊網路的普遍，使得資訊由過去的不足轉為今日的氾濫 ，組織人員常常容易陷入資訊陷阱裡，無法取得有用的資訊，而降低了其 工作效率。因此如何使組織人員能取得切合其工作需求的資訊，已成為企 業提高組織人員工作品質及組織競爭力的重要課題。本文提出一建構於企 業資訊網路上，以職務角色為基礎之組織資訊服務架構，提供組織人員工 作上所需的資訊。此架構將以往組織人員人工選取資訊的繁瑣例行步驟， 轉由資訊服務代理機制處理，依據組織內各職務角色之工作屬性描述來萃 取各職務角色所需的資訊，使每個人員可依其所擔任職務來取得適當且切 合其工作上所需的資訊，讓組織人員因而提昇工作效率並促使組織競爭力 之提昇。 The prevalent use of Internet and Intranet has transformed the situation of information scarcity into information flooding. Business members have been trapped in vast amount of information and are not able to access useful information efficiently. As a result, the productivity of business member has been decreased. Therefore, the key solution to improve business members* effectiveness and business competitiveness is to provide the right information to suit business members* work needs.This thesis proposes a role-based information service architecture to provide appropriate information to suit business members* need. The proposed architecture utilizes an Information Service Agent to facilitate the process of information selection. The agent determines the selection of information for each business role based on role profiles, and provides each business member the selected information according to his role. By this approach, every business member can efficiently obtain appropriate informat