标题: 技术系统特性与人例资源管理措施的配合对企业组织绩效的影响
Effects of The Fitness between Characteristics of Technological System and Human Resource Management Practice on Organizational Performance
作者: 莊正泉
Chuang, Cheng-Chuan
王耀德
Yaw-Der Wang
管理科學系所
关键字: 技术系统;人力资源管理;组织绩效;配合;Technological System;Human Resource Management;Organization Performance;Fitness
公开日期: 1996
摘要: 国内许多公民营企业组织在同一企业体内从事各类业务工作,例如:邮政
事业.保险业...等。在人力资源管理上,各事业体常采用相同的任用
.训练.考核与薪资制度,造成组织内部的不公平,影响员工的士气和动
机。本研究主要在探讨不同的技术系统类型,人力资源管理措施应如何与
其特性配合,才能对组织绩效产生正向影响。本研究根据学者Perrow
(1970)所建构之四种技术系统特性分类,区分不同企业组织的业务特性,
并采用组型分析法的概念与检验方法(Delery & Doty, 1996),分别验证
人员任用.训练.绩效评孤与薪资给付模式各自与技术系统类型的配合,
对组织绩效的影响;及验证人力资源管理制度整体性(配套式)措施与技
术系统类型的配合,对组织绩效的影响。对国内排名一千大企业内的服务
业做相关问卷调查,收集研究资料并经统计分析后,得到以下的研究结论
:(1)不同类型的技术系统与不同的人力资源管理措施,适切的配合,
对组织绩效有因果关系并且有正向的影响。(2)不同类型的技术系统在
人力资源管理制度上做整体性(配套式)的配合,对组织绩效有显着正向
的影响。本研究结果可以提供关于人力资源管理在各别的或整体性的措施
上与技术系统应如何处理配合的知识,协助企业界一事业单位业务性质的
差异,设计或调整其人力资源管理制度,以提升组织整体绩效。
Many domestic public and private corporations in Taiwan are
offering a variety of different services or goods to their
customers in the samebusiness entity. For example, post service,
insurance companies, etc. The same business entity often uses a
similar set of employment, training,performance evaluation, and
compensation system to their employees working in the sectors
providing different services or goods. The undifferential
application of a similar set of human resource practices to the
employeesworking under different technological systems often
causes a sense of inequity within the organization. The purpose
of this research is to study whether the fitness between the
type of technological system and human resource practice will
enhance the organizational performance.This study used Perrow's
(1970)typology of technological systems to classify the
different types of technological system employed by different
organizations and examined the effect of fitness between the
type of technological system and each individual aspect of human
resource practice ( includeing employee selection, training,
performance evaluation, and compensation ) on organizationl
performance. In addition to the fitness of individual aspect of
humna resource practice, this study also examined the effect of
the fitness of the overall pattern of human resource practiceson
organizational performance. The method of configurational
analysis (Delery & Doty, 1996) was used to derive the fitness
measure and to examin the effect of fitness on the performance.
The companies in service industries from the list of the top
1000 organizations were used as the sample of this study.
Questionnaires wereapplied to collect data. A variety of
statistcial analyses were performed. The main finding s from
the study includes:(1). The fitness between the type of
technological system and the individual aspect of human resource
practice has a positive effect on organizational performance and
(2) The fitness between the type of technological system and
the overal pattern of human resource practices has a stronge
positive effect on organizational performance.The results of
this study provide knowledge and guidance to the service
industries concerning how the individual aspects and overall
pattern of human resources practices can be designed or
readjusted to fit with the nature of the technological system
employed in organization in order toenhance organizaitonal
performance.
URI: http://140.113.39.130/cdrfb3/record/nctu/#NT850457048
http://hdl.handle.net/11536/62210
显示于类别:Thesis