Title: 技術系統特性與人例資源管理措施的配合對企業組織績效的影響
Effects of The Fitness between Characteristics of Technological System and Human Resource Management Practice on Organizational Performance
Authors: 莊正泉
Chuang, Cheng-Chuan
王耀德
Yaw-Der Wang
管理科學系所
Keywords: 技術系統;人力資源管理;組織績效;配合;Technological System;Human Resource Management;Organization Performance;Fitness
Issue Date: 1996
Abstract: 國內許多公民營企業組織在同一企業體內從事各類業務工作,例如:郵政
事業.保險業...等。在人力資源管理上,各事業體常採用相同的任用
.訓練.考核與薪資制度,造成組織內部的不公平,影響員工的士氣和動
機。本研究主要在探討不同的技術系統類型,人力資源管理措施應如何與
其特性配合,才能對組織績效產生正向影響。本研究根據學者Perrow
(1970)所建構之四種技術系統特性分類,區分不同企業組織的業務特性,
並採用組型分析法的概念與檢驗方法(Delery & Doty, 1996),分別驗證
人員任用.訓練.績效評孤與薪資給付模式各自與技術系統類型的配合,
對組織績效的影響;及驗證人力資源管理制度整體性(配套式)措施與技
術系統類型的配合,對組織績效的影響。對國內排名一千大企業內的服務
業做相關問卷調查,收集研究資料並經統計分析後,得到以下的研究結論
:(1)不同類型的技術系統與不同的人力資源管理措施,適切的配合,
對組織績效有因果關係並且有正向的影響。(2)不同類型的技術系統在
人力資源管理制度上做整體性(配套式)的配合,對組織績效有顯著正向
的影響。本研究結果可以提供關於人力資源管理在各別的或整體性的措施
上與技術系統應如何處理配合的知識,協助企業界一事業單位業務性質的
差異,設計或調整其人力資源管理制度,以提昇組織整體績效。
Many domestic public and private corporations in Taiwan are
offering a variety of different services or goods to their
customers in the samebusiness entity. For example, post service,
insurance companies, etc. The same business entity often uses a
similar set of employment, training,performance evaluation, and
compensation system to their employees working in the sectors
providing different services or goods. The undifferential
application of a similar set of human resource practices to the
employeesworking under different technological systems often
causes a sense of inequity within the organization. The purpose
of this research is to study whether the fitness between the
type of technological system and human resource practice will
enhance the organizational performance.This study used Perrow's
(1970)typology of technological systems to classify the
different types of technological system employed by different
organizations and examined the effect of fitness between the
type of technological system and each individual aspect of human
resource practice ( includeing employee selection, training,
performance evaluation, and compensation ) on organizationl
performance. In addition to the fitness of individual aspect of
humna resource practice, this study also examined the effect of
the fitness of the overall pattern of human resource practiceson
organizational performance. The method of configurational
analysis (Delery & Doty, 1996) was used to derive the fitness
measure and to examin the effect of fitness on the performance.
The companies in service industries from the list of the top
1000 organizations were used as the sample of this study.
Questionnaires wereapplied to collect data. A variety of
statistcial analyses were performed. The main finding s from
the study includes:(1). The fitness between the type of
technological system and the individual aspect of human resource
practice has a positive effect on organizational performance and
(2) The fitness between the type of technological system and
the overal pattern of human resource practices has a stronge
positive effect on organizational performance.The results of
this study provide knowledge and guidance to the service
industries concerning how the individual aspects and overall
pattern of human resources practices can be designed or
readjusted to fit with the nature of the technological system
employed in organization in order toenhance organizaitonal
performance.
URI: http://140.113.39.130/cdrfb3/record/nctu/#NT850457048
http://hdl.handle.net/11536/62210
Appears in Collections:Thesis