員工個人屬性與工作特性、工作生活品質關聯性之研究 - 以台電公司水力發電廠實施集中營運化之後為例

Abstract

本研究乃以台電公司所屬實施集中營運化的五個水力發電廠（桂山電廠、大甲溪電廠、高屏電廠、蘭陽電廠、銅門電廠）員工為研究對象，以自編的滿意度量表做為全體普查之問卷調查工具；藉以瞭解員工對現在工作特性及工作生活品質滿意程度；並分析員工的個人屬性與其工作特性、工作生活品質滿意度之關係。 根據321份有效問卷（有效回收率70.1%），以SPSS統計分析後發現：1.員工對工作特性之滿意程度以「工作重要性」最高，而以「工作回饋性」最低。2.員工對工作生活品質之滿意程度以「工作與家庭、社會關係」最高，而以「學習與發展」最低。3.不同工作單位、年齡、教育程度、職務的員工對工作特性因素之滿意度有顯著差異存在。4.不同工作單位、年齡、職務的員工對工作生活品質因素之滿意度有顯著差異存在。5.工作特性因素滿意度與工作生活品質因素滿意度有顯著正相關存在。 本研究根據研究結果，提出水力發電廠之營運管理具體之建議：「有效的溝通、管理者的激勵、協助員工生涯規劃、研究改善考核與升遷制度」；並期對於未來實施之單位，在規劃上能有所助益。

This research , taking all employees of the five hydro power plants in the enforced centralization operation of Taiwan Power Compnay（i.e. Kueishan, Tachia River, Kaoping, Lanyang and Tungmen hydro power plant） and collecting data of structed questionnaires , aimed to understand employee's satisfactions of job characteristics and quality of work then analyzed relationships among themselves. Among 462 issuing questionnaires , 321 were obtained（i.e. 70.1%）and analyzed by SPSS software. The main findings are as follows： 1. Employees are the most satisfied with task significance and the least satisfied with task feedback in job characteristics. 2. Employees are the most satisfied with work-family-society relationship and the least satisfied with learning and development in quality of work life. 3. Employee's satisfactions of job characteristics are significant differences on plant, age, education and position. 4. Employee's satisfactions of quality of work life are significant differences on plant, age and position. 5. It shows a significant positive relationships between employee's satisfactions of job characteristics and employee's satisfactions of quality of work. According to the conclusion of this research , the following concrete suggestions are provided for operating management of hydro power plants : "useful communication" , "manger's movtivations", "help employees with career planning" and "research and improve on evaluation and promotion system" , which hope leading a head to plan for the enforcing plant in the future.