運用網站整合式資訊技術提升責任中心單位非財務性績效管理之研究－以台灣電力公司為例

Abstract

責任中心為一種分權化的管理制度，經由績效之評估管理流程，達成企業組織的經營績效。而在績效管理中，無論績效指標的衡量訂定、員工的參與認同、部門間的協調配合和資訊系統的輔助施行，皆為企業實施責任中心制度中不可或缺的要素。而其中的資訊系統扮演著員工和組織間的溝通橋樑及回饋機制。 目前各國營事業中，大都已推行責任中心制度，其對於企業的經營效率提供了相當的助益，當然無可諱言的，各國營企業皆負有政策性的目標與任務，因之在責任中心之實施過程上，有其先天之限制。而就台電公司而言，反映在配合責任中心所規劃實施之資訊系統，即無法完全呈現績效管理應有之回饋與互動功能；再加諸現有資訊系統架構設計之限制，對於台電公司責任中心管理制度的功能再提升，無法提供進一步之配合改善。 本研究先闡述責任中心制度與績效管理之學理論述，再針對台電公司現有之責任中心實施情形以及其配合之資訊作業，提出說明並探討其缺失。繼之運用實驗性質之網站式雛形架構系統與建置模式，來提升台電公司對於責任中心管理制度中非財務性管理績效之功能，並期能對於員工之工作效率之改善，提供實質上的助益。

The responsibility center system is a kind of decentralization management control system by performance evaluation process which achieve the organization performance. There are some important factors of responsibility center system as follow : to make indicator of performance and to identify with employee participance, to coordinate department harmony, to carry out information system. The information system play the communication role and feedback mechanism between with employee and organization. The majority state-run enterprises were carry out responsibility center system at present. It is helpful to run a business effect. However each state-run enterprises are almost bearing some missions and objects of the government policy; hence there were some innate restriction. For this reason, Taiwan Power Company (TPC) that the information system of responsibility center system do not come out complete function, and further the information system structure could not support the continuate improvement of responsibility center system. Firstly, the research probe into some up-to-date relevant papers about the setting components of responsibility center system and performance management. Secondly, to analyze responsibility center system by TPC in practice and thereby study information system. Then to bring up an installation model and web-rcs prototype. I expect that the study would be helpful to promoting responsibility center system with non-finance section by TPC.