以實驗分析多工對工作績效的影響

Abstract

在高度競爭的職場上，為了在最短的時間做最有效的產出，多工( Multi-tasking)儼然變成人們習以為常的工作的模式和生活模式。Goldratt博士認為由於多工導致專案無法準時完成，但過去文獻大多只強調多工缺點、降低多工可以提升生產力以及任務的錯誤率是與任務複雜度和經驗有關係的論點，對於多工造成專案績效不佳的結果少有實際數據化說明。雖然人們可以透過教育訓練有更好的多工策略，然而就算訓練到極致，仍然無法達到每次都全神貫注在一件事情上的效果，故本研究透過設計多工遊戲實驗分析多工對專案績效的影響，並期待透過此研究能引起管理者願意嘗試改變其目前的做事方法，提升組織生產力，並藉此破除多工的做事方法是增加效率的迷思。

In order to attain high efficiency in a hyper competitive environment, people have to be accustomed to multitasking in daily life. Previous researches emphasized the detrimental effects of inefficient multitasking, the reduced productivity improvements due to multitasking, and task errors determined by task complexity and experience. However, there’s little statistic evidence to bad multitasking. Although multitasking strategy could be improved through education and training, people’s performance under multitasking would not be as effective as those focusing on one task at a time. This research will be focused on impacts of inefficient multitasking on performance. We hope that the results of the experiment would encourage managers to change the current working mode, improving the organization productivity, and dispelling the myth that efficiency could be increased by multitasking.