電子化品質管理系統之規劃與實作

Abstract

品質管理系統為確保產品品質的重要機制，如果能將各種重要品質活動移到網路的作業平台上進行，除了能提高各項品質活動的執行效率之外，由於系統能夠很輕易的保存各樣品質管理活動的執行紀錄，所以也提供了進行長期趨勢分析所需要的資訊；並且因為網路的環境中，很自然的就可以將各項品質管理活動的作業程序與以標準化，因此也十分有助於降低各部門再進行各項品質管理活動時的差異性。

本研究方法是以PHP語言為開發工具，MySQL為資料庫，採用Apache Web Server，並使用PHP-Nuke 架設品質管理系統的入口網站, 作為使用者的共同操作平台，再以在企業中的使用為例，實作出符合各產業的電子化品質管理系統。

本研究結果為實作建立一套Web Based之電子品質管理系統，並實際運用於一般企業之品質管理上。系統導入之後，將許多的品質活動移轉到共同的作業平台上進行，相關的品質活動紀錄以及資料分析結果，都能在該作業平台上取得；大幅降低了以會議、電話或是電子郵件進行溝通協調的需要，明顯提高了工作效率。解決了以往相關部門在進行品質活動時，繁複且費時的資訊交換的困擾；高階主管亦可即時取得各樣品質活動的品質指標，以進行即時的決策;客戶也明顯感受到對於其所提需求的效率回應，增加其滿意程度。

Quality Management System is an important mechanism for Product Quality Assurance. If the major quality activities could be performed in the network environment, the efficiency of the quality activities will be significant improved. Because most of the records of the quality management activities could be kept within the system very easily, it becomes more convenient to perform the trend analysis based on these records. It is also very easy to establish the standard practice for the quality management activities within the network environment. This will help to minimize the deference in between departments when performing the same quality management activities.

The research is using the PHP language as the development tool, MySQL as the database, Apache as web server. PHP Nuke is used to establish the portal for the Quality Management System which providing a common operation platform for all the users. A Manufacturer is taken as the example to develop an e-Quality Management System suitable for the general Industry.

The result of this research is to design and implement a Web-Based e-Quality Management System with a PHP-Nuke Portal, which can be used in a Manufacturing Company. With this system, many quality management activities could be performed in the common platform; all the related quality management activities records as well as the result of the related data analysis could be easily accessed from the system. The requirement of communication through meeting, telephone, and e-mail could be reduced dramatically and the efficiency increased. This will solve the intensively and complex information exchange among each department, during the process of the quality management activities. Top management could make decision more efficient through the availability of the all important quality indicators of the quality management activities. The customer can also feel better serviced when their problem are solved in a more efficient way.