建構創新知識社群與知識管理平台–以食品工業發展研究所為例

Abstract

在邁入二十一世紀的知識經濟時代，導入及建構知識管理系統是企業組織提升競爭力的重要方式，更是知識創新的不二法門。研究機構更要以知識管理系統功能來累積研發成果及智慧資產，以達到提升研究機構的研發能力及總體競爭力。 本論文的研究目的是提出一套符合食品所需求的知識管理系統平台架構，有效導入及建構一個整合性且安全的知識管理系統。藉由創新知識社群的運作及知識文件的建立，以累積智慧資產，達到知識創新的目的，並提升食品所研究能量的總體競爭力。 在本論文中，作者提出「創新知識社群與知識管理平台」架構，在IBM Lotus Notes Domino及IBM Lotus Team Work Place上，建置食品所的知識管理系統平台。透過半年的實務運作及推廣，產生下列具體成果：(1)透過問卷調查同仁對於使用本系統持正面的支持與態度，(2)結合知識社群的推展及專案計畫管理功能，提供研究人員一個協同作業的系統環境，及(3)增加智慧資產、知識創新及食品所整體的研發競爭力。 本論文的貢獻為： 1.提出符合食品所文化特質且適用於研究機構的「創新知識社群與知識管理平台」論點，藉由專案計畫管理及知識社群的成立與日常業務相結合，達到知識管理的目的。 2.以論文所提的知識管理論點為基礎，實際在食品所建置一個整合性且安全的知識管理系統。驗證了本論點在實務應用上的可行性，並彰顯本論文在研究機構內推展知識管理業務的具體成果與貢獻。

Marching toward the era of knowledge-driven economy in the 21st century, it is necessary for industrial enterprises as well as research institutions to construct and implement a knowledge management system, which will contribute to the enhancement of competitiveness and knowledge innovation.

The purpose of this thesis is to propose and construct a secure paradigm of knowledge management with the integration of knowledge community into it in accordance with the needs of FIRDI. This proposed knowledge management system of FIRDI was constructed via IBM Lotus Notes Domino and IBM Lotus Team Work Place. To investigate its applicability and availability, a survey was conducted among users after implementing in FIRDI for half a year. The results showed that (1) users have positive attitudes toward the employment of this system, (2) the integration of daily routine work into projects management and knowledge community increases business efficiency and competitiveness, and (3) it is an invaluable aid to enrich intelligence assets, knowledge innovation, and the research competitiveness of FIRDI.

The contributions of this thesis are as follows. 1.Propose a paradigm of innovative system through knowledge community and knowledge management which meets the requirements of FIRDI and other research institutions. 2.Based on the proposed paradigm, a highly integrated security knowledge management system was constructed and implemented in FIRDI. This study manifests the applicability of the proposed paradigm and its practical contributions to research institutions.