一套以情感為基礎的「手機」人機互動模式

Abstract

近年來科技產品單純以功能性、使用性為考量的設計已不敷需求，更多關於使用者互動經驗與產品情感設計的探討也逐漸被重視，也有學者提出機器在智慧化的過程應有情感表達的能力，方能發揮其智能的最大效益。而手機市場高速成長，尤其智慧型手機與現代人之間的互動愈形頻繁，其重要性與密切程度已凌駕於其他科技產品之上。本研究的目的為提出一套適用於手機產品的情感互動設計。研究工作初期透過深度訪談，分析人對於物件產生情感的關鍵，從中收斂出適用於手機產品的要點以設計手機產品的情感互動架構，並發展情感互動介面；研究後期透過使用者測試與評估，驗證此情感互動介面確實增進人與手機的情感連結與互動意願。綜合本研究發現以及其他相關研究的貢獻，本研究提出情感互動設計架構原則、情緒與行為表現介面的設計原則，以及分析情感互動設計於手機產品上的成效，提出後續研究方向與建議，以供未來研究者參考。

The importance of user interaction experience and the emotional design of technology product are constantly being considered and now being even more emphasized. Some academics have suggested that the machine should be able to express emotion in order to fully perform its intelligence. The interaction between user and mobile phone has become more frequent and it is no doubt that mobile phone is a significant tool in daily lives. The purpose of this paper is to propose an emotional interaction design for mobile phone. By in-depth interviews, we analysis the key points of "why" and "how" would people have feelings for daily objects. Then, we converged the key points and designed the emotional interaction architecture for mobile devices and finally developed the emotional interaction interface which is applicable for mobile phones. At the last part of research, through user testing and evaluation, we verified that the interface actually the promotes user's willingness of interacting with mobile phones, and strengthens their emotional connection with mobile phones. In conclusion, this study proposes a set of design principles of emotional interaction architecture confining to mobile phones, an interface design for mobile phones’ emotion and behavior, and an analysis of research results providing some directions and design suggestions for future researches.