工作特性與組織因素對團隊成員知識分享的態度與行為的影響研究

Abstract

知識分享對於組織來說相當重要，因為與快速地完成新產品開發、減少生產成本、團隊表現、和公司創新能力等方面息息相關；可是，知識不只是存在組織裡，還存在員工裡。因此，對於團隊之間的分享知識是值得作探究。

本研究以相關學者的研究為基礎，並以IC產業為研究對象。總共發出270份問卷，回收253份問卷。有效樣本以SPSS軟體對作統計分析，經實證分析之後，所得結果有三點，(1)團隊信任、任務相依及知識分享規範對知識分享態度有正向影響，(2)知識分享態度對知識分享行為有正向影響，(3)團隊信任、任務相依及知識分享規範透過知識分享態度之中介來影響知識分享行為；另外，當知識分享態度及知識分享規範對知識分享行為作迴歸分析，知識分享態度對於知識分享行為有正向影響，而知識分享主觀規範則無相關。

Knowledge sharing is critical to enterprises due to its effect on product innovation, reduction of production costs, team performance, and firm’s overall innovative capability. Knowledge sharing appears not only among organizations but also among individuals. Therefore, it is worthy forexploring employees’ sharing of their knowledge across teams or functional specialties. We took employees in IC design industry as our sample of subjects. Two hundred and seventy questionnaires were distributed and 253 were returned. The hypothesis testing showed that (1) team- level trust, task interdependence, and norm for knowledge sharing have a positive relation with knowledge sharing attitude; (2) knowledge sharing attitude has a positive association with knowledge sharing behavior; and (3) knowledge sharing attitude mediates the positive relations between team-level trust, task interdependence,and knowledge sharing norm and knowledge sharing behavior. When both knowledge sharing attitude and knowledge sharing norm are regressed to knowledge sharing behavior at the same time, it is found that only knowledge sharing attitude has a positive association with knowledge sharing behavior.