探討通過ISO 9000系列認證廠商之推動技巧與困難-以資訊電子業為例

Abstract

我國企業面對美國貿易日增的壓力，分散國際市場是勢在必行，隨著歐市在1992年，取得ISO 9000系列的認證，更形成全國追求的風潮。我國由中央標準局在了79年3月將其轉訂為CNS12680系列國家標準，並由商品檢驗局在80年１月１日起實施；因此，如何幫助國內企業使其本身的品保制度符合ISO 9000系列品質系統，是各界努力的目標。 本研究報告針對通過商檢局認證與國外認證機構認證之廠商等兩大群體，分為三部份來進行統計資料的收集與分析，並以目前通過認證最多的資訊電子業為探討對象。 (1)依照ISO 9001之評核項目，列舉出200點認證時所查核到的缺點，來檢定這兩個群體是否在稽核上有所差異。 (2)針對施行認證活動時所遭遇的困難因素進行分析。 (3)廠商在取得認證後對於行銷、組織文化與生產作業等三方面之滿意度分析。

Facing the increasing trade pressure from U.S., it is a must to deconcentrate the international trade markets. As the established by EC in 1992, it has been a fashion to accure the certification of ISO 9000 series. The National Bureau of Standard turns this series to the CNS 12680 series as our national standards in March 1990,then it was implemented by the BCIQ in January 1, 1991. Therefore, how to help our domestic coporates confirm the quality system of the ISO 9000 series has been a goal that we pursue. The research focuses on the two groups of BCIQ and foreign certification body then make the statistic collection and analyzing in three parts; the information and electronic industry is our study domate. (1) To illustrate two hundred items of defects found in the certification, to check whether there are differences between the two groups or not by the audits of ISO 9001. (2) To analyze the difficulty in the process of implementing the certification. (3) To analyze the satisfaction of the firms accured the certification in marketing, organization culture and production operation.