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dc.contributor.author黃國輝en_US
dc.contributor.authorKuo-Hui Huangen_US
dc.contributor.author陳武正en_US
dc.contributor.authorDr.Wucheng Chenen_US
dc.date.accessioned2014-12-12T02:13:09Z-
dc.date.available2014-12-12T02:13:09Z-
dc.date.issued1994en_US
dc.identifier.urihttp://140.113.39.130/cdrfb3/record/nctu/#NT830118009en_US
dc.identifier.urihttp://hdl.handle.net/11536/58829-
dc.description.abstract現今港埠業務競爭激烈,經營者唯有以港埠使用者的角度,提供優良的服 務品質,才能維持競爭的優勢,以爭取更多的船貨。本研究目的為制訂一 套具體可行之港埠裝卸機具服務品質指標,作為基隆港監測或衡量裝卸機 具服務水準的規範,並對未來裝卸民營化後,港務局在監督者的立場,有 一套公平的服務品質指標作為準則,得以有效評估經營公司的表現。 At present the port industry are competing strongly among them , operators must just form the port users' angle provi- de excellent service quality , so as to get ahead of others in competition , and then they can solicit more ships and cargoes to come . The goal of this research is to establish a positive and available service quality index for port han- dling equipment , so that it may be used as the rule of sur- veying or measuring the service standard for handling equip- ment . And after privatization of the stevedor , this resea- rch can provide some fair criteria on service quality index to the port authority , acting as supervisor , to evaluate effectively the merits and demerits of the operators.zh_TW
dc.language.isozh_TWen_US
dc.subject港埠使用者;服務品質指標;服務水準;準則;監測;評估zh_TW
dc.subjectport user;service quality index;service standard;criterion; servey;evaluationen_US
dc.title基隆港裝卸機具服務品質之研究zh_TW
dc.titleA study on the service quality for handling equipment at keelung porten_US
dc.typeThesisen_US
dc.contributor.department運輸與物流管理學系zh_TW
Appears in Collections:Thesis