标题: 基隆港裝卸機具服務品質之研究
A study on the service quality for handling equipment at keelung port
作者: 黃國輝
Kuo-Hui Huang
陳武正
Dr.Wucheng Chen
運輸與物流管理學系
关键字: 港埠使用者;服務品質指標;服務水準;準則;監測;評估;port user;service quality index;service standard;criterion; servey;evaluation
公开日期: 1994
摘要: 現今港埠業務競爭激烈,經營者唯有以港埠使用者的角度,提供優良的服
務品質,才能維持競爭的優勢,以爭取更多的船貨。本研究目的為制訂一
套具體可行之港埠裝卸機具服務品質指標,作為基隆港監測或衡量裝卸機
具服務水準的規範,並對未來裝卸民營化後,港務局在監督者的立場,有
一套公平的服務品質指標作為準則,得以有效評估經營公司的表現。
At present the port industry are competing strongly among them
, operators must just form the port users' angle provi- de
excellent service quality , so as to get ahead of others in
competition , and then they can solicit more ships and
cargoes to come . The goal of this research is to establish a
positive and available service quality index for port han-
dling equipment , so that it may be used as the rule of sur-
veying or measuring the service standard for handling equip-
ment . And after privatization of the stevedor , this resea-
rch can provide some fair criteria on service quality index
to the port authority , acting as supervisor , to evaluate
effectively the merits and demerits of the operators.
URI: http://140.113.39.130/cdrfb3/record/nctu/#NT830118009
http://hdl.handle.net/11536/58829
显示于类别:Thesis