標題: | 以網際網路技術為核心之模組化多功客服中心系統 Modularized Web Based Call Center Planning and Development |
作者: | 張力元 國立交通大學管理科學學系 |
關鍵字: | 網路技術;網際網路;顧客關係管理;客服中心;Network technology;Internet;Customer relationship management (CRM);Call center |
公開日期: | 2001 |
官方說明文件#: | NSC90-2416-H009-009 |
URI: | http://hdl.handle.net/11536/94153 https://www.grb.gov.tw/search/planDetail?id=637095&docId=119049 |
Appears in Collections: | Research Plans |
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