Exploring Perceived Value and Usage of Information Systems in Government Context

Abstract

政府機關與私人企業不同，因此其資訊系統之使用行為將有所差異。本研究探討政府機關中的資訊系統情境到使用者行為之間的因果關係，透過實務調查，瞭解主觀規範、知覺品質、知覺價值、滿意度與使用資訊系統意圖之間的關係。研究結果顯示政府機關資訊系統之使用意圖顯著地受到使用者之社會價值與功能價值的影響，而不受情境價值的影響。不同於一般企業環境，政府機關資訊系統使用者的使用意圖並不受其滿意度的影響。

The usage of information systems in government agencies is different to that in business. This study investigates the causal relationship of information systems (IS) usage from IS context to user's behavior in government settings. Through empirical survey, the relationship among subjective norm, perceived quality, perceived value, satisfaction and intention to use IS in government was examined. Analytical results indicate that user intention to use IS in government is markedly influenced by social value and functional value and not by conditional value. It is interesting to find that in government, in contrast to the business environment, users' intention to use IS does not count on their satisfaction.