文化智商、社會資本與知識分享 之關聯性研究

Abstract

面對全球化化的快速改變及競爭，跨文化的交流在生活或工作上越來越頻繁。如何在不同的文化或環境中展現競爭能力及優勢日漸受到重視。如同EQ及IQ，另一項受屬目的文化智商（CQ），被認為是在面對不同文化衝擊或改變時的能力，為更進階的社交能力。 本研究以文化智商的四個構面（後設認知CQ、認知CQ、動機CQ以及行為CQ）為自變數，知識分享為依變數，社會資本（社群互動、信任及共同願景）為中介變數探討各變項間的關係。本研究以問卷調查來進行，研究對象為在外商公司工作的員工，共發放388份問卷，郵寄360份問卷，回收之有效問卷共 316份，有效回收率為87.7%。在資料統計分析上採用線性結構模式，並進行模式驗證。實證結果支持文化智商透過社會資本對知識分享產生正面影響。最後，提供本研究之結論、建議與限制以供學術界、企業界參考。

The ability to perform effectively in different cultures and environments is increasingly being recognized as important. Just like emotional intelligence (EQ) and intelligence (IQ), cultural intelligence (CQ) is another complementary form of intelligence that can explain variability in coping with diversity and functioning in new cultural settings. This research uses cultural intelligence(Mega-cognitive CQ , Cognitive CQ , Motivational CQ and Behavioral CQ) as independent variable, knowledge sharing in order as dependent variable and social capital (Social interaction, trust and Shared vision) as the mediator. We used paper-based questionnaires to survey 388 labors who worked in foreign companies. Mailed 360 questionnaires and retrieved amounts to 316 effective questionnaires. The effective rate of recovery is 87.7%. Data analysis in this research is conducted by the utilization of Structural Equation Model (SEM) , including the steps of Confirmatory Factor Analysis (CFA) and Path Analysis (PA).The result supports the assumption that cultural intelligence would generate positive influences on knowledge sharing via social capital. At the end, conclusions, recommendations, and limitations were provided.