研發專案協同改進之創新：同步知識學習模型之設計

Abstract

研發專案中的協同(collaboration)議題日趨重要。縮短新產品的開發時程已成為高科技產業的決定性競爭力。然而，缺乏良好的即時通訊、資訊分享與案後回顧(post-project review)造成了縮短新產品開發時程的障礙。這將導致在全球化過程中喪失重要的企業競爭力。因此，本研究提出同步知識學習模型(Concurrent Knowledge Learning Model, CKLM)，企圖憑藉該模型的同步資訊處理與同步知識分享能力來強化研發專案的協同。並將同步知識學習模型進行系統實作後，以兩階段工作研討會(workshop)驗證其有效性與可行性。第一階段工作研討會由四位世界級半導體製造廠與一位其顧問公司的高階主管進行驗證與建議。第二階段工作研討會則由36位新竹科學園區的工程師和專家進行較大樣本的問卷調查。兩階段工作研討會的正向回應，皆證實了同步知識學習模型在強化研發協同上的有效性及可行性。

The collaboration issues on research and development (R&D) projects are getting critical. Shortening time-to-market (TTM) of new products is a crucial competency for high-tech industries. However, lacks of real-time communications, information sharing and post-project reviews make barriers to reduce the TTM. This would lead to downcast competitions in the globalization. In this research, a Concurrent Knowledge Learning (CKLM) is proposed to enhance R&D project collaborations. With the CKLM, the R&D project collaboration could be improved via the concurrent information processing and knowledge sharing among R&D teams. The CKLM is implemented as a web-based system and validated through workshops with four senior managers and a consultant from a world class semiconductor manufacturing company as well as another workshop with 36 professionals from Hsinchu Science Park in Taiwan. The positive feedbacks of workshops demonstrate the effectiveness and feasibility of CKLM to enhance R&D project collaborations.