應用限制理論探討行政機關文書管理系統之實施

Abstract

政府機構目前正積極推動行政革新方案，如何透過有效工具研擬出辦 公室業務自動化實施之成效，以提昇政府施政形象，實為當急之務。因此 本研究主要探討在行政機關推動文書管理自動化的過程中，如何有效應用 限制理論觀念，以達到降低辦公成本、增強決策管理功能、提昇行政效率 及加強便民服務之目標。 本研究首先闡述有關限制理論規則程序，再 由行政機關辦公室業務自動化項目中，選擇最具代表性的文書管理系統為 例，實際引用限制理論，經深入探討其在整體實施過程所呈現的核心問題 ，進而推論出達成上述理想目標的有效方案及執行策略準則。最後希望能 藉由所提出的標準作業程序流程，推廣至其他政府機關業務電腦化系統， 以提昇整體辦公室自動化服務品質。 To raise the government administrative image, to accelerate the administrative efficiency, and to gain the public-service convenience, the government enforces the administration renovation/reengineering persistently in recent years. To realize this objective, an effective tool for the strategic planning of the implementation of office automation at the administrative organization is necessary. Theory of Constraints (TOC) emerges one of the most robust tools prevailing today. The major objective of this research focuses on the effective application of the TOC concept in the practice of document management automation at administrative organizations. In this research, the philosophy and methodology of the TOC are addressed first. The core problem and the corresponding undesirable effects in the implementation of document management automation are then identified. To scrutinize and overcome the found core problem and those undesirable effects, an ideal implementation plan as well as its corresponding initiator's actions are derived accordingly. Through extensively putting it into practice, we demonstrate that the TOC, a systematic and logical thinking process, is very suitable for administrative strategy and action planning. It is worth propagating the TOC concept into other governmental organizations.