木柵線捷運系統車站轉乘服務之檢討研究

Abstract

捷運車站為旅客轉換運具之場所，各種運具若能於此密切銜接配合，旅客 才能感受到舒適、安全、便捷之轉乘服務。台灣地區第一條捷運系統木柵 線捷運已於85年3月底通車，旅客對其轉乘服務是否滿意？實有必要進行 了解。 本研究界定捷運車站轉乘服務為車站周邊人行設施、車站周邊交通動線、 轉乘資訊提供、轉乘公車配合、停車管理措施及車輛臨時停靠設施等六大 項。利用問卷調查以了解木柵線旅客對車站轉乘服務之滿意程度，對不滿 意者進一步詢問其意見，供規劃手冊檢討及轉乘服務改善之參據。在轉乘 服務滿意度量測方面，以Likert五分法及古典加權平均法計算其滿意值。 由調查結果發現，辛亥站、忠孝復興站及萬芳醫院站之整體滿意度較差（ 滿意值小於3）；其餘九個車站整體滿意度均符合滿意標準（滿意值大於3 ）。最後依據旅客對轉乘服務項目反應之滿意情形，參酌相關政策與法規 進行捷運規劃手冊（轉乘服務部份）之檢討與修訂，並研擬各捷運車站現 況轉乘服務之改善策略。 MRT station is the place where passengers change modes. If various modes are integrated together, passengers will be able to travel comfortably, safely and rapidly. The Mucha line of Taipei rapid transit system commenced its operation in March 1996. It is necessary to understand passenger's satisfaction on its station transfer service. Six categories of MRT station transfer service are identified: pedestrians facilities, route of traffic flowing, transfer information, matching of feeder bus, measures of parking administration, and stopping facilities. The purpose of this study is to conduct a satisfaction survey on the transfer service of Mucha line's stations, and to collect passenger's unsatisfactory viewpoints as a reference for improving existing transfer service. Five-point Likert scale and classical weighted average method are used to calculate the satisfaction scores. The results indicate that three of the twelve stations do not correspond with the satisfaction criterion(satisfaction scores below three), that are HsinHai, ChungHsiao-FuhSing and WanFang Hospital stations. Finally, according to passenger's response and related policy and regulations, we propose revising of planning manual and strategies of improving existing transfer service.