以知識管理進行新產品的開發之研究 - 以I公司為例

Abstract

Bill Gates在「數位神經系統」一書中指出，未來的企業是以知識與網路為基礎的企業，未來的競爭則植基知識與網路的競爭。在資訊爆炸的時代裡，資訊的量不再是企業唯一追求的，相對地，如何最有效率地運用/設計資訊系統來協助公司將資料數位化、邏輯化、並有效運用及避免人為疏失、累積工程（Engineering）/業務（Business）經驗，以達到替公司獲取最大利益，是每間公司建置知識管理系統的重要任務。新產品的開發往往會用到許多人力及公司的資源，本論文將探討如何藉由知識管理系統來管理新產品的開發，以期用最有限的人力來控制新產品的開發並達到最嚴謹的結果，以求在競爭環境激烈的產業中脫穎而出並穩健地替公司獲取最大利益。 本研究個案公司為國內知名網路通訊業（以下簡稱網通業），針對新產品的開發過程，將從下列三個構面來探討： 1.決定新產品開發的決策過程。 2.新產品的開發過程。 3.新產品開發輔助系統。 然而，「時間就是金錢」的觀念在變化快速的網通業也著實地被考驗著，新產品（Solution）推陳出新的速度愈來愈快、開發及驗證的時間卻相對地縮短，每每量產壓力在即，如何在「速度」與「品質」間兼顧，仰賴系統的嚴謹度及彈性。世上沒有一套系統是萬能的，唯有相關人員不斷地維護/更新，配合產業的生態/型態持續修改，才能在競爭激烈的洪流中替公司爭取商機及維持一定的利潤；而客戶也終將因產品穩定度及工程能力來選擇生意上最佳的伙伴（Partner）。

Bill Gates mentions, “Knowledge” and “Network” would be the foundation of business in the future in “Business @ the Speed of Thought”. Both of the elements abooe would be the most important in the future. Then, the quantity of knowledge is not the only thing of company insteads of the quality. A way to find out how to applicate/manage knowledge efficiency is necessary for each company. The target of this system is be able to digitalize, logicalize data in the company and avoiding man-made mistake, accumulating engineering and business experiences, lead company to earn the maximum profit. It takes lots of work force and resources in the company when developing a new project/product. The question is how to manage the process by KM? The thesis will focus on this topic and try to find out how to manage the process and make it more efficiently with the latest work force. As simplying and cost down is the important issue for companies. The case study will focus on a communication facitities company. For the whole view, we will divide the topic into three constructions: 1.The strategy of making decision of new project/product 2.The procedure of developing new project/product 3.The sub-systems of new project/product development However, the concept ” time is money” challenge by the network facilities industry because new products/solutions are rapidly announced but the verification time of new products is more and more shorter than before. It is a trade off problem of “speed” and “quality”, i.e., a company cannot satisfy both requests but via stable information systems. These information systems have to maintain and follow new product development procedure of new industry standards.Therefore; the company can sustain its service quality for customers (partners) and still gain competitive advantage in the industry.