知識密集服務業組織策略模式之研究

Abstract

本研究延續陳筱琪94年博士論文與王毓箴94年碩士論文所提之「創新密集服務平台」及「產業創新系統矩陣」概念，結合「創新密集服務平台」與「知識密集組織」，建構出企業於發展創新密集服務業時所最適之組織類型。 首先以企業層級的服務價值活動、外部資源與知識密集組織類型為分析構面；透過創新密集服務-知識密集組織系統矩陣推得其最適發展之組織類型，進行創新密集服務業思維下組織類型之建構。 承襲先前的研究成果--- 創新密集服務業者所欲定位之經營策略：提供之服務類型、所需之服務價值活動與外部資源、所需之產業環境構面與技術系統構面，本研究將透過創新密集服務-知識密集組織(5x4)矩陣推得知識密集服務業者所最適發展之組織類型。

This study follows the concepts of “Innovatoin-Intensive Services Platform” referred in Hsiao-Chi Chen’s defense in 2005 and “Industry Innovatoin System Matrix” referred in Yu-Chen Wang’s defense in 2005 then combines “Innovatoin-Intensive Services Platform” and “Knowledge-Intensive Organizations” to construct a optimum organization which fit in knowledge-intensive firms. This study dissects service value activities and externalities at the firm level and knowledge-intensive organizations. The model develops a strategy analysis by the IIS Matrix at the firm level. IIS-IIS Matrix will help deduce critical elements of industrial environment and technological systems at the industry level by strategic positioning and KSFs in the firm level. The requirements of industrial environment and technological systems will be consolidated into the industrial innovation systems by using the IIS approach.